bs8 Privacy Policy

1. Introduction

bs8 is committed to handling your personal data with transparency, care, and respect . We collect only the data that is genuinely necessary to operate our services, verify your identity, process your payments, and keep your account secure. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this Policy.

This Policy applies to all personal data collected through the bs8 website, mobile interface, customer support channels, and any other touchpoint through which you interact with bs8. It should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which contain additional obligations that govern your use of the bs8 Platform.

2. Personal Data We Collect

The categories of information bs8 gathers when you use the Platform

3. How We Use Your Personal Data

bs8 uses the personal data we collect for the following specific and lawful purposes. We do not use your data for any purpose that is inconsistent with what is described below, and we do not make automated decisions about you that have significant legal effects without human oversight.

• To create, verify, and maintain your bs8 account, including enforcing our 21+ age restriction and single-account policy.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment partners in BDT (৳).
• To conduct Know Your Customer (KYC) identity verification as required by our responsible gaming obligations.
• To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• To personalise your gaming experience, including presenting relevant game recommendations and promotional offers based on your gameplay history.
• To send you service-critical notifications such as account security alerts, transaction confirmations, and updates to our policies.
• To send you optional marketing communications about bonuses, seasonal promotions (e.g., BPL, Eid, Pohela Boishakh offers), and new game releases — only where you have given your consent.
• To operate and enforce our responsible gaming tools, including monitoring for signs of problematic gambling behaviour and enforcing self-exclusion restrictions.
• To analyse aggregate, anonymised usage data for platform improvement, performance monitoring, and business planning.
• To respond to your customer support enquiries and to maintain a record of our communications with you.

4. Legal Basis for Processing

bs8 processes your personal data only where we have a valid lawful basis for doing so. The primary legal bases on which we rely are set out below.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device by your browser when you visit bs8.im. They allow the Platform to recognise your device across pages, keep you logged in during a session, and store your language and display preferences. bs8 does not use cookies to track your activity on third-party websites, and we do not share cookie data with advertising networks.

You may control cookie settings through your browser's built-in privacy controls. Please note that disabling essential cookies will prevent the bs8 Platform from functioning correctly, including the ability to log in, maintain a session, or process transactions. Disabling non-essential analytics cookies will not affect your ability to use the Platform.

6. How We Share Your Data

bs8 does not sell, rent, or trade your personal data. We share personal data only with trusted third parties where it is strictly necessary to deliver our services or to comply with legal obligations. All third-party recipients are required to handle your data securely and in accordance with applicable data protection standards.

7. Data Retention

bs8 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain audit records. The specific retention periods we apply are as follows:

• Account registration data and KYC documents are retained for the lifetime of the account plus a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, and bet history in BDT) are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Technical and device data (IP logs, session records) are retained for twelve (12) months from the date of collection, after which they are deleted or fully anonymised.
• Marketing consent records are retained for the duration of the account and for two (2) years after consent is withdrawn, to demonstrate compliance with consent requirements.
• Self-exclusion records are retained indefinitely to prevent re-registration by self-excluded Players, in accordance with responsible gaming best practices.

When personal data is no longer required for the purposes described above, bs8 securely deletes or anonymises it. Anonymised data (from which it is not possible to identify any individual) may be retained and used for analytical and statistical purposes without limit.

8. Data Security

bs8 implements a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following:

Despite these precautions, no internet-based system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bs8 will notify affected Players without undue delay and will take all reasonable steps to contain and mitigate the impact of the breach.

9. Your Privacy Rights

As a bs8 Player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". bs8 will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days, measured in Bangladesh Standard Time (BST, UTC+6).

• The right to access a copy of the personal data bs8 holds about you, along with information about how it is being processed.
• The right to request correction of any inaccurate or incomplete personal data we hold about you.
• The right to request deletion of your personal data, subject to our legal obligation to retain certain records as described in Section 7.
• The right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
• The right to withdraw consent for marketing communications or non-essential cookies at any time, without affecting the lawfulness of processing carried out before withdrawal.
• The right to request that we restrict our processing of your personal data while a dispute or correction request is being resolved.
• The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format (data portability).

10. Children and Minors

11. Updates to This Policy

bs8 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. When we make material changes to this Policy, we will update the "Last Reviewed" date at the top of this page and, where appropriate, notify active Players by email or via an in-platform notification.

Your continued use of the bs8 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how bs8 protects your personal data.

12. Contact Us About Privacy

Reach out to bs8 with any question about your personal data

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bs8 handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently.

Our Privacy Commitments

The core principles that guide how bs8 handles your data every day